Solstice Studio Privacy Policy
At Solstice Studio, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our online platform, services, and communications. As a marketing agency specialising in Brand Strategy & Development, Digital Marketing Campaigns (SEO, SEM, Social Media), Content Creation & Copywriting, Public Relations, Web Design & Development, and Data Analytics & Reporting, we understand the importance of data integrity and compliance with relevant laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: This includes information you voluntarily submit to us when you inquire about our services, engage us for projects, subscribe to newsletters, or fill out forms on our online platform. This may include your name, company name, address, phone number, email address, and any project-specific details or preferences you share with us.
- Information We Collect Automatically: When you visit our online platform, we may automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. We collect this data using cookies, web beacons, and similar tracking technologies to understand how our platform is used and to enhance your experience.
- Information from Third Parties: In some instances, we may receive information about you from third-party sources, such as our business partners, analytics providers, or social media platforms, in compliance with their privacy policies and applicable laws.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To deliver our marketing agency services, including brand strategy, digital campaigns, content creation, web development, and reporting. This involves communicating with you regarding your projects, invoices, and service updates.
- To Communicate with You: To respond to your inquiries, provide customer support, send you administrative notices, and inform you about our services, promotions, or events that may be of interest to you, based on your preferences.
- To Improve and Personalize Our Services: To analyse how our online platform and services are used, understand user preferences, and continually enhance our offerings, content, and user experience.
- For Marketing and Promotional Purposes: To send you marketing communications, including newsletters and information about our new services or relevant industry insights, where you have consented to receive such communications.
- For Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, prevent fraudulent activity, and protect the security and integrity of our online platform and data.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as hosting providers, CRM systems, email marketing platforms, or analytics providers. These providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our online platform of any such change in ownership or control of your personal information.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or the public.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. International Data Transfers
As a business operating internationally or utilizing global service providers, your information may be transferred to, and stored at, a destination outside of Australia or the European Economic Area (EEA). Where such transfers occur, we will ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your personal data in accordance with applicable data protection laws.
5. Data Security
We implement robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes encryption, firewalls, secure server environments, and regular security assessments. However, no internet transmission or electronic storage is entirely secure, so we cannot guarantee absolute security.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws (e.g., GDPR, APPs), you may have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: You have the right to request that we limit the processing of your personal information under certain conditions.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to our processing of your personal information in certain situations, particularly for direct marketing.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated. In Australia, this is the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
7. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance user experience, analyse platform usage, manage advertising, and improve the quality of our services. Cookies are small text files placed on your device. You can control the use of cookies through your browser settings. Please refer to our Cookie Policy for more detailed information on how we use cookies and your choices.
8. Links to Other Websites
Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Solstice Studio
- 17 Flinders Lane, Level 3
- Melbourne, VIC, 3000
- Australia